Terms and conditions
Terms of Use and Conditions
Once the "Relax Box" package has been purchased, the buyer will receive a document containing a unique code, which they can give to the recipient of the service. The recipient can directly contact the facility by phone or email, provide the unique code of the "Relax Box" package, and book their stay. The use of the "Relax Box" package is subject to availability and the facility's operating days. The "Relax Box" package is valid for 12 months from the date of purchase and can be used throughout the year, except during the following periods: Easter, Ascension, Pentecost, the June 2nd holiday, Corpus Christi, and mid-August.
Returns
The buyer has the right to request a return for their purchase within and no later than 14 days from the date of purchase. Only the buyer can receive the refund, which will be reduced by any management fees due to online payment methods (amounting to 1.4% + €0.25 of the cost of the purchased package).
Cancellations
The recipient of the "Relax Box" package, after booking with the facility, has the right to cancel the reservation up to 14 days before the arrival date at the facility. The facility reserves the right to modify the cancellation period in case of any communications from the competent authorities regarding the epidemiological situation. The recipient of the service will then have the right, with confirmation from the facility, to reschedule the stay dates while always respecting the guidelines provided at the time of purchase on this page and within the purchase confirmation document, and based on the facility's availability. The recipient of the service does not have the right to request a refund for the purchase. The right to a refund can only be exercised by the buyer within 14 days of purchase, as specified in the previous "Returns" section.